While on duty, our riders are often asked questions about Blood Bikes East and about being a volunteer rider. We have collated below all the questions we have been asked and as many as we can think of. Should you have a question not covered here, simply visit the Contact Us page and let us know. Once answered, we will add it to this page.
When the rider arrives at the pickup hospital, they fill out a sheet in the official Docket book. This is a triplicate book with uniquely sequenced numbers. They complete all details and have the person handing the package over sign and print their name. They then receive the top white copy. The rider then places the package in the bike’s compartment. If it’s a temperature sensitive delivery then they will be receiving a special temperature controlled transporter box, which sits in a specially designed rack on the bike. With that the rider makes his/her way to the destination.
On arrival, they take the package to the designated drop-off point and hand it over to the recipient, who signs and prints their name on the second, yellow sheet. The rider marks the arrival time and then gives the yellow copy to the recipient of the package. The rider is now left with the final pink copy of the details in the docket book.
All that is left to do is to send a message to the controller to inform them that the delivery is complete with the unique code included and they also photograph the pink copy and send that too. The controller then marks up the details in the log. In the event that the package is mislaid after delivery (which is extremely rare), or there is any question relating to the delivery, the controller can review the details and if necessary call the rider to confirm details from the original copy.
The rider then positions himself at a cafe or petrol station to await the next call.